Skip to main content

Why Is My Cook Expert Showing an Error Message Like ER1, ER2, or ER3?

  • Updated

If your Magimix Cook Expert is displaying one of the following messages:

  • ER1, ER2, or ER3

  • Motor error

  • Heater error

  • NTC opened or NTC shorted

Don’t worry, these messages are designed to help identify a technical issue with the machine.

What Do These Error Messages Mean?

These messages usually point to an internal technical fault, such as heating or temperature sensor issue. While these errors may sound serious, they’re not always a sign that your machine is permanently damaged.

What Should I Do?

Please get in touch with our service department so we can assist you. Simply:

  1. Head to our online contact form

  2. Fill in your details and select the Service/Warranty category

  3. Upload a copy of your proof of purchase. This should include:

    • The retailer name

    • Your purchase date

    • The product purchased (e.g., Magimix Cook Expert)

Our team will assess your request and get back to you with the next steps.

Related articles